Orders
Q: Are your aroma oils 100% pure essential oils, or are they fragrance oils? What types of oils are your products made with?
A: Our product line includes both 100% pure essential oils and specialized aroma oil blends.
- Pure Essential Oils: These are single-ingredient oils (e.g., Lavender, Peppermint) extracted directly from botanical sources (steam-distilled or cold-pressed). They are 100% natural and undiluted.
- Aroma Oil Blends: These are proprietary blends crafted to create specific, complex scents (e.g., "Forest Walk," "Midnight Bloom"). These blends may contain a mix of pure essential oils and high-quality, safe aromatic compounds—both natural isolates and synthetic molecules—to ensure a rich, consistent, and lasting aroma, especially for diffusion.
Q: How long will a bottle of aroma oil last, and what is its shelf life?
A: The usage time depends on factors like the type of diffuser you use, the settings, and the size of the room. Generally, a 10ml bottle used in an ultrasonic diffuser might last a few weeks to a month with regular use. For shelf life, most oils are best used within 12 to 24 months after opening, especially citrus-based oils, which degrade faster. Store them in a cool, dark place away from direct sunlight and heat to maintain their quality.
Q: What is your return policy?
A: We offer a 100% satisfaction guarantee return policy. If you are not completely satisfied with your purchase for any reason, you may return the product within 30 days of delivery for a full refund or exchange. The item must be returned in its original packaging. Please contact our customer support team to initiate the return process.